Tourists stand out wherever they go, whether they’re glued to their phones looking up a good dinner spot or following a maps app on the train, bus or while walking. Being in a new place leaves us reliant on technology to help us get around – especially when we’re in a place where signs are written in languages we don’t know.
The AI transformation in the hotel industry represents a significant shift towards more efficient, personalized, and guest-centric services. Integrating AI should not only focus on deploying new technologies but also on enhancing the skills of the hotel staff.
As leaders in the hospitality industry, we often embrace the mantra that "every day is different." It’s a sentiment that resonates deeply with us, for our field encompasses a kaleidoscope of guests, round-the-clock operations, and the occasional curveball thrown our way. Yet, it is precisely what fuels our passion and challenges us to constantly adapt and innovate.
In today’s dynamic hotel industry, technology is reshaping how we operate. Around 40 percent of hotel GMs identify technology reskilling as a top workforce challenge. This comes as no surprise given the industry’s high turnover rate of 73.8 percent despite record-high wages.
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