Revenue Management & Channel Opt

Reinventing your hotel’s revenue & channel strategy? From revenue management courses to tech considerations, you’ve come to the right place.


A Consultant’s Perspective on Potential EU AI Regulations and Their Impact on the Hospitality Industry

The impending EU AI regulations present a dynamic landscape for the hospitality industry. This paper explores the potential impact on compliance, operations, guest experience, and innovation. We aim to equip stakeholders with a forward-looking analysis to navigate this evolving environment. We’ll delve into crucial considerations like integrating AI within the regulatory framework, maintaining a competitive edge, and upholding ethical standards.

The Future of Travel – The Personalized Assistant

Tourists stand out wherever they go, whether they’re glued to their phones looking up a good dinner spot or following a maps app on the train, bus or while walking. Being in a new place leaves us reliant on technology to help us get around – especially when we’re in a place where signs are written in languages we don’t know.

The PMS Evolution: A Expert’s View on the Tipping Point of Technology Adoption

My two-decade journey in hospitality has afforded me a front-row seat to the evolution of the Property Management System, from my early days at Infor where we spearheaded the consolidation of multiple PMS solutions, to my recent experience across various tech companies and resellers. This journey has not only enriched my understanding of the hospitality tech landscape but has also highlighted the pivotal role of the PMS in unifying the industry.

Generative AI Agents Promise to be a Boon for Hotel Operations

As of now, the common sentiment around Generative AI (genAI) and the use of large language models (LLMs) or generative pre-trained transformers (GPTs) for hospitality is centered around chatbots and their ability to answer guest inquiries and, in some cases, complete standard room reservations. While we all inherently grasp that there are applications far more advanced than these already-advanced functionalities, standing above the rest are the AI agents that can be trained to perform specific and rather complex tasks.

Empowering Hotel Staff with AI: Bridging Technology and Tradition for Superior Guest Experience

The AI transformation in the hotel industry represents a significant shift towards more efficient, personalized, and guest-centric services. Integrating AI should not only focus on deploying new technologies but also on enhancing the skills of the hotel staff.

Game Time: Cultivating the Modern Casino Experience

When the State of Nevada legalized gambling in 1931 as part of a legislative effort to spur economic recovery in the wake of the Great Depression, it was a watershed moment for American gaming. While it would take a few decades for the popular conception of the modern casino to truly take hold, the gaming boom would transform not just the civic landscape of Las Vegas, but the role of gambling in the popular consciousness. As important as that moment was, however, the gaming renaissance underway today may ultimately prove to be just as transformative.

Navigating Uncharted Waters

As leaders in the hospitality industry, we often embrace the mantra that "every day is different." It’s a sentiment that resonates deeply with us, for our field encompasses a kaleidoscope of guests, round-the-clock operations, and the occasional curveball thrown our way. Yet, it is precisely what fuels our passion and challenges us to constantly adapt and innovate.

The Benefits of a Small Hotel Management Company

The last few years have been fraught with mergers and acquisitions in the hotel management space. Companies have grown larger and less personalized, more streamlined, increasingly technologically advanced, and geographically agnostic. The benefits of a large management company may seem obvious: efficiency and economies of scale, technology and innovation, specialized knowledge and resources, and distribution channel advantages, among others. However, when choosing a management company for your hotel, I encourage you to look beyond the seemingly obvious and evaluate whether a more personalized and strategic approach is appropriate for your hotel real estate investment goals. This article outlines the benefits of selecting a small management company for the day-to-day operation of your hotel.

Empowering Frontline Success: Why Your Hotel PMS Matters

In today’s dynamic hotel industry, technology is reshaping how we operate. Around 40 percent of hotel GMs identify technology reskilling as a top workforce challenge. This comes as no surprise given the industry’s high turnover rate of 73.8 percent despite record-high wages.

Hotel Workflows: The Key to Simplifying Complex Operations

Hotel workflows for properties specializing in group sales can be challenging to manage all the intricacies of bookings and onsite events. From boutique properties to large management groups, streamlining operations while ensuring guest satisfaction remains a balancing act. Enter Tripleseat for Hotels: the solution designed to simplify complex workflows and revolutionize how hotels manage their group sales and events.

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