Revenue Management & Channel Opt

Drawing on four years of first-hand observations and collaborative efforts with Chefs and kitchen teams at over 40 global properties, along with my experience as an auditor for various certification bodies, I aim to clarify some practices that may help or impede the management of food waste within hotels and restaurants.

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

Imagine a world where your hotel’s ability to thrive doesn’t depend on competing for the same slice of pie but on creating an entirely new pie. In 2024, the hospitality industry stands at the brink of a technological revolution—one where AI doesn’t just automate processes but transforms the guest experience, creating value in ways previously unimaginable. This isn’t about playing catch-up; it’s about leading a wave of innovation that redefines luxury, convenience, and personalization.

The last couple of years have seen the global payment fraud landscape shifting significantly and at an accelerated pace. The post-pandemic period has brought about a 20% increase in the value of online transactions, driving e-commerce growth for many multi-channel merchants, including online travel agencies (OTAs) and hotels. Yet the flip side of this shift has been the steady increase in the threat of digital fraud, creating a complex landscape of fraud liability and data ownership for all parties involved. The wider e-commerce fraud losses are expected to reach £37 billion* by the end of 2024, highlighting the growing vulnerability of businesses operating online.

Today, we’re mixing business with pleasure—literally. If you’re dating a revenue manager, you know they love efficiency, data, and getting the most value out of everything. So why not plan a date that satisfies their inner strategist while still being tons of fun?

Inspiration. The spark that propels guests to hurry and book a stay with your hotel.

Cloud-native technology is the new standard across almost every industry. In hospitality, more and more hoteliers are moving away from cumbersome on-premises solutions in favor of property management systems that were born in the cloud.

The hospitality sector is on the brink of a remarkable boom, poised to outperform the broader U.S. economy in 2024. With consumer spending on international travel and live entertainment rising by nearly 30% in 2023, this surge in “YOLO” (you only live once) spending represents a golden opportunity for emerging and legacy brands to carve out their niche in the thriving hospitality market.

Although hotel departments have historically operated in silos, the way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to revenue management, sales, and marketing are aligned towards delivering the best experiences to guests and boosting business performance.

Facial biometrics offers a promising solution for hotels seeking to streamline check-in processes and enhance guest experiences. It eliminates the need for traditional check-in procedures, such as presenting identification and filling out forms, speeding up the process and saving time for both guests and hotel staff.