F&B, M&E, Ancillary Revenue

In 2022 and for the fourth consecutive year, EHL Hospitality Business School maintains its world’s number one position in Hospitality & Leisure Management, and number five in Business & Management Studies in Switzerland (QS World University Rankings by Subject).

The hospitality and gaming industries require specific functionality when it comes to sales and catering, and event management. The same goes for family entertainment centers like bowling centers, laser-tag spaces, and others.

SensorFlow’s SmartAlloc™ is set to revolutionize the hospitality industry with its energy and cost savings capabilities. SmartAlloc™ is an innovative, data-driven platform that helps reduce energy consumption by providing an energy-efficient room allocation plan based on known arrivals and departures drawn from the hotel’s Property Management System (PMS).

Believe it or not, HITEC – the Hospitality Industry Technology Exposition & Conference – was first brought to life in 1972, and since then, hospitality technology has come a long way. In fact, for many tenured hospitality professionals like myself, the key platforms of today are a far cry from the platforms of yesterday. Over the years, our industry has had an influx of digital innovation that has transformed experiences for both guests and hoteliers.

Hotel History: The Asian American Hotel Owners Association (AAHOA): The Asian American Hotel Owners Association is a trade association that represents hotel owners. As of 2022, AAHOA has approximately 20,000 members who own 60% of the hotels in the United States and are responsible for 1.7% of the nation’s GDP. More than one million employees work at AAHOA member-owned hotels, earning $47 billion annually and provide 4.2 million U.S. jobs across all sectors of the hospitality industry.

The concept of buy-online-and-pick-up-in-store (also known as “BOPS”) is not new. The pandemic just pushed more restaurants and consumers to use mobile ordering for curbside pickup services.

The unprecedented exodus of hospitality workers in the Great Resignation has created gaping holes in the daily schedules of hotel restaurants across the country. This has left remaining team members and managers ill equipped to handle the growing demand. Our industry is scratching its head trying to figure out where everyone has gone and why they are not coming back.

Can SMART technologies be applied to developing and emerging countries for tourism and hospitality purposes? Can SMART technology enable SMART people and SMART services? This is the core of the ‘Smart Host-Guest Relationship’ research project carried out by EHL Hospitality Business School and the American University of Beirut with the Lebanese startup Daskara app. Thanks to this collaboration, the rich database of cultural and natural landmarks collected by social mapping by Daskara has been made ‘actionable’ – i.e. with the possibility of designing experiences - to support a meaningful exchange between host and guest of rural communities.

As the COVID dust is settling, we’re finally able to look around and see what our new reality is. Due to the major forces that disrupted the hospitality industry in the last few years and altered it forever (and not just the pandemic but also the evolution of technology and the growth of the alternative accommodations sector), the reality is that we cannot carry on doing things the same old way. It is very clear that the world has changed and we have to adapt.

Following the previous article about ecologic obsolescence, this article presents the sustainability performance and initiatives in the hospitality industry. Commonly known as ESG (Environmental, Social and Governance), which covers a wide range of key performance indicators (KPIs) in corresponding aspects, such as green house gas (GHG) emissions, stakeholder engagement and people management. Amid the COVID-19 outbreak, environmental and social issues received increasing attention, and ESG disclosure became a critical indicator of corporates being good citizens and neighbors. This article provides an overview of how the six major casino operators in Macau disclose their ESG performance in 2020 and reviews the quality of their reporting with recommendations for future reporting. The full article is available for download here!