F&B, M&E, Ancillary Revenue

Think outside the guest room… Discover the leading tech and best practices to apply data-driven intelligence and achieve total profit optimization.


Embedding Sustainability into a Hotel Starts with Leadership

Organizational structures and job titles grow and evolve the same as every other facet of running a business and adapting to the times. Two decades ago, we may have written about the dawn of online room sales and how hotels would be wise to carve out a ‘social media manager’ role which was quite novel at the time. Today it’s all but anathema to not have a team member solely devoted to this area or specific responsibilities assigned to the marketing director, depending on the size of the company.

3 Guest Experience Tips from Award-Winning Hoteliers

If you’re looking for ways to improve guest experience at your hotel, who better to get advice from than hoteliers who’ve won awards thanks to the fantastic experiences that they provide their guests?

Leveraging Data Insights in Hospitality: The Role of P2P Systems in Improving Decision-Making

Over the last several years, hoteliers have been forced to tackle a variety of emerging challenges head-on, from labour shortages to supply chain disruptions and rapidly evolving guest demands. As travel volumes recover, leading hotels are investing in digital transformation and refreshed amenities for an increasingly experience-driven audience.

Empowering Great Hospitality: Hospitality Tech Pioneer Dexter McKenzie Shares His Entrepreneurial Journey and Secrets to Over 3 Decades of Success

Most of us look back on our first job with a mix of nostalgia and relief; after all, the traditional entry points into the job market are typically far from glamorous. From serving fast food to stocking shelves, bagging groceries, babysitting, or summer hours spent running a paper route and cutting grass, these jobs typically require no shortage of elbow grease in exchange for a modest paycheck, a small taste of independence, and a life lesson (or many).

Spotlight on wine economics with the EHL experts

Welcome to the regular Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to going behind the scenes to better understand the fascinating, impactful world of research, the EHL Institutional Visibility team will be regularly catching up with an EHL researcher whose work is making a difference in both the classroom and industry.

Post hangover: What is the right price for Bordeaux en primeur 2023?

No two years are alike in the fine wine market, especially in Bordeaux. The 2022 vintage was of outstanding quality and its release in the spring of 2023 followed several years of rising prices. Since then, the market has taken a turn for the worse: sluggish demand combined with significant inventories have sent prices into a downward spiral. In this context, the pricing of the 2023 Bordeaux en primeur wines is being watched closely. For the châteaux, setting the right price is a real balancing act. Collectively, they are aware that the market needs 2023s to sell well, but they also want to avoid devaluing previous vintages by comparison. Individually, many châteaux are anxious not to squander the marketing efforts of recent years and fear diluting their brand by positioning themselves inappropriately.

Data-Driven Decision Making: Transforming Hotel Management

In the hospitality industry, where customer satisfaction is directly linked to operational success, hotel managers are increasingly turning to data-driven decision-making (DDDM) as a cornerstone of effective leadership. This approach enables them to optimize every aspect of their operations, from room pricing to guest services. Here’s how data-driven leadership is transforming hotel management.

Dive into food science and nutrition with EHL’s Dr. Demongeot

Welcome to the regular Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to going behind the scenes to better understand the fascinating, impactful world of research, the EHL Institutional Visibility team will be regularly catching up with an EHL researcher whose work is making a difference in both the classroom and industry.

Are You Overpaying for Your Hotel Group Sales Management Technology?

I met up with a friend who works at a large casino resort in Las Vegas, and we started chatting about, you guessed it, hospitality technology. His company was in the process of making strategic decisions about what tools and platforms were truly essential to its success. That got me thinking that I should share some of my insights on the topic.

The connection between RMSs and human revenue managers

For some hoteliers, a Revenue Management System (RMS) seems like the ticket to higher occupancy and room rates. Get the software, input some data and away you go. Or something like that. Designed to automate repetitive tasks, an RMS does save time and is more efficient and accurate than a person. However, it’s not an either/or scenario, as you’ll see below. Consider the tasks of an RMS. It handles pickups, cancellations, weather, market segment, demand, area events, and more. As an algorithm, it’s constantly calculating and recalculating the best room rates based on the current data. No data or incorrect data, and it can’t give accurate information.

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