Finance, Op Planning & Forecasting

Talk to any hotelier about the guest journey, and the same themes tend to emerge: personalisation, seamless booking, loyalty, guest experience. Technology is expected to enhance all these moments. But there’s one step that often gets overlooked and yet it underpins the entire guest relationship: identity verification.

In an era where climate concerns and rising operational costs dominate the global conversation, sustainability is no longer just a buzzword — it is a core business strategy. For hotels across the globe, going green is both an ethical imperative and an economic one. While the hospitality industry has grappled with the perception that sustainability is expensive, smart resource management proves otherwise – allowing them to reduce waste, lower energy costs, and build long-term resilience. In this context, sustainability is profitability, and resource efficiency is its foundation.

In hospitality, it’s not the lack of effort that slows teams down — it’s the lag between information and action. And all too often, that lag starts with communication that lives outside the flow of work.

Cybersecurity probably isn’t high on your list of passions. But for any hotelier, it should be.

In hospitality, seasonality isn’t just a footnote in the budget—it’s often the main storyline. Whether it’s summer vacationers filling oceanfront suites, fall group travel spiking occupancy, or citywide events creating compression across an entire market, these seasonal surges are what make or break performance.

In today’s hospitality landscape, technology isn’t just a support function — it’s a strategic asset that’s transforming how hotel operators connect with guests and operate more efficiently. As an owner/ operator of 45 hotels across the U.S., we are witnessing an exciting evolution in hotel technology, and at the center of it all is artificial intelligence (AI).

One of the great benefits of cloud-native technology is the ability to move at pace. Technology must move quickly to help hoteliers find new efficiency gains and revenue streams, and that’s exactly what Mews has been doing.

In today’s hospitality landscape, customer experience goes far beyond “friendly staff” and a “comfortable bed.” Guests no longer seek just rest—they want to feel like they’ve stepped into a personalized storyline, where every detail—from the room temperature to a well-timed push notification—conveys thoughtful care and meaning.

During the EHL Open Innovation Summit in Lausanne, we spoke with Caty Batten, Co-founder and CEO at Intaconnected and The Nature of Business Lab, about how the hospitality industry can move beyond traditional sustainability and embrace a regenerative approach. Our conversation focused on the Net Positive Hospitality Pathway, a practical tool for building resilience and long-term value, and why regeneration must become the new standard for climate, nature, and people.

At the EHL Open Innovation Summit in Lausanne, we spoke with Thierry Teyssier, Founder and CEO of Dar Ahlam and 700’000 heures Impact. Our conversation focused on the emotional essence of hospitality, why he sees privilege as more meaningful than luxury, and how impermanence can open the door to more human-centered guest experiences.