Lobby Renovations Are an Irrational Expense Yet Essential for the Guest Experience
By Adam Mogelonsky, and Larry Mogelonsky,
Summary: As the place where first impressions are codified by guests, the lobby experience must be strong. Thinking broader, a great lobby also contributes to a hotel’s overall reason to visit which in turn supports occupancies and higher nightly rates. Moreover, a vibrant lobby is a space where visitors will want to linger, resulting in greater food and beverage sales.