Hotelier Perspectives

In 2022 and for the fourth consecutive year, EHL Hospitality Business School maintains its world’s number one position in Hospitality & Leisure Management, and number five in Business & Management Studies in Switzerland (QS World University Rankings by Subject).

SensorFlow’s SmartAlloc™ is set to revolutionize the hospitality industry with its energy and cost savings capabilities. SmartAlloc™ is an innovative, data-driven platform that helps reduce energy consumption by providing an energy-efficient room allocation plan based on known arrivals and departures drawn from the hotel’s Property Management System (PMS).

Believe it or not, HITEC – the Hospitality Industry Technology Exposition & Conference – was first brought to life in 1972, and since then, hospitality technology has come a long way. In fact, for many tenured hospitality professionals like myself, the key platforms of today are a far cry from the platforms of yesterday. Over the years, our industry has had an influx of digital innovation that has transformed experiences for both guests and hoteliers.

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet!

Hotel History: The Asian American Hotel Owners Association (AAHOA): The Asian American Hotel Owners Association is a trade association that represents hotel owners. As of 2022, AAHOA has approximately 20,000 members who own 60% of the hotels in the United States and are responsible for 1.7% of the nation’s GDP. More than one million employees work at AAHOA member-owned hotels, earning $47 billion annually and provide 4.2 million U.S. jobs across all sectors of the hospitality industry.

The HSMAI Foundation continues to explore how the pandemic is affecting the talent pipeline, specifically within hospitality schools, and continued this conversation during its recent Hospitality School Marketing Faculty Forum. Participants included marketing faculty from hospitality schools including Boston University School of Hospitality, Missouri State University, New York University, Northern Arizona University, Purdue University, Red River College Polytech, Temple University, and University of Nevada Las Vegas. The following discussion points were uncovered during this meeting.

The concept of buy-online-and-pick-up-in-store (also known as “BOPS”) is not new. The pandemic just pushed more restaurants and consumers to use mobile ordering for curbside pickup services.

Hoteliers spend a lot of time training hotel staff and ensuring their property is clean and welcoming. But when it comes to maximizing profits, breakfast can be an overlooked revenue booster.

I was on a flight to a city I can’t remember, but what I do remember was the wonderful flight attendant, Bailee from American Airlines, who enthusiastically greeted me with a smile and said, “I like that hat!” I was wearing a baseball cap with the St. Louis Blues Stanley Cup Championship logo. Of course, I thanked her and I found my seat, just a few rows from the front of the plane. I point that out because I was able to observe the way she greeted every passenger.

The most successful hospitality businesses understand that a great first impression is key. Sometimes it’s even what people remember most, or what entices them to visit again. So in a sea of competition, how can hotel developers create a memorable experience from the moment guests arrive to the second they depart?