
Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. I try to be nice, but that doesn’t always work. What do you think if I yell at them?
The revenge travel craze that generated a spike in individual and business trips has finally made it to group meetings.
Yes, yes, yes the contemporary tech systems the hospitality industry has been waiting for are available now and offer incredible open-ended solutions...ready for implementation.
As a Student Ambassador, applicants, and prospective students often come to me with a series of questions that show the same main concerns. In this article, I want you to have direct access to the most frequently asked questions, so you don’t waste any time and help you make the best choice for you when selecting a bachelor’s degree program or college to study at for the next phase of your education.
One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring.
In the world before the Internet, the ramifications of disappointing a guest were more contained than they are in modern times.
I literally can’t turn on my computer anymore without another pop-up company, telling me they’re going to ‘revolutionize the travel planning ecosystem with deeply integrated generative AI architecture’. What they actually mean is that they’re going to clumsily write “how to organize trip to miami” into ChatGPT’s API, and then present the result on screen. Truly revolutionary!
The hotel industry has gone through an extensive digitization process leading to loads of data just piling up. But artificial intelligence (AI) and machine learning (ML) are changing all that. AI is today integrating with the technology used by the hospitality industry to help hotel owners assess their data, deliver positive results, and impact guest relationships.
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