Hotelier Perspectives

The most successful hoteliers are those who constantly seek to enhance guest experiences and improve operational efficiency. There are plenty of solutions that speak to this, one of which is the hotel kiosk.

In 2023, US hoteliers spent over $3 billion on advertising. But how much of that was actually effective, and how much went to waste?

Good customer service becomes noticeable for two reasons.

Two contrasting approaches to management shape how hotel businesses navigate challenges and seize opportunities: one based on instinct and experience, the other driven by data and analytics. While instinct may offer quick solutions in the short term, data-driven decision-making provides the strategic insights necessary for long-term growth and sustained success.In this blog, I want to explore this crossroads by telling the stories of two commercial managers—one who still trusts his instincts and another who has fully embraced data. Through their stories, we’ll see how both approaches shape the way they run their hotels and the impact it has on their success. It reflects how the industry is changing and why finding the right balance between intuition and information is vital to thriving in today’s hotel environment.

The train has left the station. Are you on it?

As the hospitality industry continues to digitalize at pace, hotel owners and operators have increasing opportunities to enhance their guests’ experience while optimizing operations.

Unlock the full potential of your guest data with our latest whitepaper, From Data to Delight. In this deep dive, we reveal how a Customer Data Platform (CDP) can transform the way hotels operate, engage with guests, and drive long-term success.

Travel has always been about discovery—a gateway to exploring the unfamiliar, whether through grand adventures or cherished family road trips. As a father of three, I’ve spent countless hours on the road with my family, from weekend getaways to memorable vacations, and I’ve come to treasure the moments that make us feel truly connected to the places we visit. Today, as wanderlust rekindles, hospitality brands are tasked with not just providing accommodations but crafting transformative experiences that resonate on a personal level. This shift is more than a trend; it’s a response to changing consumer expectations in a world where technology, community, and sustainability are redefining how we experience travel.

For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries. To ‘stick the landing’ means that you completed an activity with precision and accuracy. Note that in those sports a portion of your final score and evaluation DEPENDS on how you complete your movements and process at the end. You can have great form and correct technique, but if you mess up the ending all of your efforts can go to waste.

Imagine the following generative AI input prompts while planning your next vacation.