
Upgrade Your Customer Service to a First-Class Experience
By Shep Hyken
Many years ago, a friend shared some advice with me: It doesn’t cost much more to enjoy a first-class experience.
Many years ago, a friend shared some advice with me: It doesn’t cost much more to enjoy a first-class experience.
The 2022 United Nations Climate Change Conference, also known as COP27, took place from 7-18 November 2022. Sponsored by EHL and nominated by CarbonCare InnoLab (CCIL), I was grateful to have the opportunity to participate in this large annual climate conference in Sharm El Sheikh, Egypt.
Hoteliers have a language problem, but it’s not what you think. It’s not the ability to speak to people from other countries. It’s the way they sell their products – their rooms. Given the amount of competition in the hotel industry, you would think that product differentiation would be a priority. But go to almost any hotel website and you will find the exact same products. The Standard Room. The Superior Room. The Junior Suite.
Learning to throw out the rule book and be flexible was among the most valuable lessons hotels learned from the pandemic. Adaptation and flexibility are still just as important now, as the industry navigates the staffing shortages, and to find out more about what that should look like in the F&B space, we have interviewed Kim Haasarud, a nationally recognized mixologist and Beverage Expert at Strategic Solution Partners.
The hotel sector, until the past few decades, had been largely unchanged for hundreds, if not thousands of years. But the growth of models that have allowed operations to be split away from ownership has caused a shift in the industry that is still playing out.
Mark Britton Jones, Consultant Faculty at Glion Institute of Higher Education’s London campus, attempts to answer a question on which the health of a multi-billion dollar market depends – what is luxury going to look like a decade from now?
Despite projections of persistent inflation and a moderate economic recession, CBRE’s November 2022 Hotel Horizons® forecast calls for a 5.8% increase in rooms revenue per available room (RevPAR) in 2023. This is up from CBRE’s previous forecast of a 5.6% increase in RevPAR for 2023.
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