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What’s Wrong With Business Intelligence Solutions Today?

If you’ve been around the hospitality industry for any length of time, you will have heard the term “business intelligence” tossed around by tech experts and, if you’re like most hoteliers, the term still conjures up some vague idea of a bunch of data in charts and graphs. Sound familiar?

Why aren’t you getting a call for job interviews? (Part II)

Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile.

New trends and challenges in the tea industy

The tea market reflects the quality of its product: it is discreet, differentiated and in good health. After water, tea is one of the most drunk beverages in the world. Yet the tea market seems far from having reached a maturity but keeps expanding and is now targeting Gen Z. In this short article we assess the tea market and we sketch the future trends and challenges faced by the expanding tea industry.

Food waste management: innovative solutions for Hospitality

The greater issue of sustainability is as complex as it is daunting, and it can be anxiety-inducing to begin to think of how to tackle the problem. However, when you break it down into simpler components, it’s easier to address. One of these components is food waste and how it’s managed. This article presents a new approach that offers solutions to food waste and food loss. The use of metrics and standardized calculations could help to establish the real amounts of food wasted, and hence its true cost.

OpenAI (ChatGPT) CEO Sam Altman on AI and the future of technology

I recently listened to OpenAI CEO Sam Altman talk for 45 minutes about ChatGPT and the future of AI at a conference in San Francisco.

The essential overview of hotel dynamic pricing (price tags)

Smart hoteliers view revenue management as a strategic way to improve profits. One component is "dynamic pricing." You’re familiar with this model when considering your rack rate vs. your bottom prices. Those bottom prices may not cover much more than your costs, but they impact your rack rate months away when you can see higher profits. You’ll see below how this works.

Why aren’t you getting a call for job interviews? (Part I)

The unemployment rate is low. Our industry still faces an ongoing labor shortage challenge. Many restaurants and hotels struggle to fill vacant positions.

Sometimes Customers Are Just Having a Bad Day

You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same time, it’s reality.

Best Practices for Hotel & Resort Operators in Pool Season 2023

With the arrival of warmer weather and summer fast approaching, hospitality operators are gearing up for another pool season. This year, technology is at the forefront of driving booking revenue and taking operational efficiency to the next level. Modern technology platforms (such as hospitality’s newest technology category – the Property Experience Management System or PXMS) are providing brand new capabilities that unlock new strategies and approaches to filling the pool with satisfied guests.

Welcome to Hotel Netflix?

Today’s modern guests don’t just want to make a reservation. They want their preferences, interests and needs to be understood by "their brands." They are used to this from brands such as Netflix with its personalized user interface, as well as from Amazon or Starbucks. Forbes even claims that guests are willing to pay a premium if the value of an experience is considered unique. Accordingly, brands that have recognized this achieve an additional profit of 10% to 30%.

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