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With 40% of Americans saying they plan to travel even more in 20241, there is a massive opportunity for hotel owners and operators to drive even more revenue by leveraging ancillary offerings. Today’s travelers are savvy experience-seekers who expect to be able to curate their journeys to suit their needs and preferences. By now, you’re likely familiar with the concept of ancillary revenue in the hotel industry — it’s not just about selling products. It’s about maximizing every opportunity to enhance guest experiences and drive revenue. From room upgrades to late check-outs, early check-ins, stay extensions, and beyond, hotels have a wealth of strategies at their disposal. But let’s take it a step further. In this whitepaper, we’ll delve into how this approach allows hotels to cater to individual guest preferences and enhance their overall experience. While airlines have long capitalized on ancillaries (driving record revenue worldwide last year2, hotels have a unique opportunity to lean into this trend and tailor their offerings to meet the evolving needs of their guests.

Rector of HES-SO and president of swissuniversities, Dr Luciana Vaccaro, presented her priorities in the evolving higher education landscape and looked at ways of strengthening the collaboration with EHL at this important moment in time. Against the backdrop of global challenges, tech advancements and changing paradigms in teaching and learning, three overarching themes emerge as the critical pillars supporting the strategic trajectory of modern higher education for both HES-SO and EHL: internationalization, digitalization and continued learning - Welcome to the future of higher education!

In 2024, the annual pilgrimage to the beach marks a sacred period in Brits’ calendars.

Michelin, a name synonymous with culinary excellence and a beacon for food enthusiasts around the globe, has recently ventured into a new domain with the launch of its hotel rating system, the Michelin Key. This move marks a significant expansion of Michelin’s influence from the gourmet dining scene to the broader hospitality industry. We compared the professional ratings from the Michelin guide, with those of guests to see how they stack up.

CRM for hotels has become essential not only for connecting with guests but also for driving growth in hotel sales and catering. Many hotels currently operate with fragmented systems for managing customer information, including property management systems (PMS), point of sale tools (POS), and various other operational software. Integrating these technologies to capture and use customer data effectively can be challenging, particularly for boosting group sales and catering as demand for events increases.

Dimitri Manikis is the President of Wyndham Hotels and Resorts for Europe, Middle East, Eurasia and Africa. Wyndham is the world’s biggest franchise with 25 brands across 9,200 hotels in 95 countries. Dimitri’s region includes around 650 hotels in 45 countries.

In my role as Senior Vice President at Shiji Group, I lead our efforts across the vibrant markets of Asia Pacific & Middle East, drawing extensively on my previous experiences at Oracle and Micros Fidelio. This position, enriched by over twenty years in hospitality, allows me to blend cutting-edge technology with the unique cultural intricacies of each locale. The sophistication of Asia’s luxury hospitality market demands a nuanced approach to integrating modernity with tradition, which I look to promote by using tailored technology.

Turkey has always attracted visitors with its deep-rooted history, culture and stunning scenery. Furthermore, its enhanced air connections and transportation networks have elevated its appeal for both leisure and business trips. Despite recent obstacles, like economic setbacks, inflation and currency devaluation, Turkey’s hospitality industry remains resilient.

Robots along with Artificial Reality (AR) have the ability to come together to form a new technological tool for the hospitality industry. Robots are currently being used in many different forms to make company and organizational operations more efficient. This has been a popular topic amongst the industry. Many fear this may take jobs of hard workers while others think it will make jobs easier for the workforce, as well as increase revenue.

Even though tourism and travel has nearly recovered since before the pandemic, hotels are still short on labor. The reasons for this are many, including: the aftermath of the Great Resignation and the Great Reshuffle; less budget available to increase wages and benefits to new labor market levels; high levels of burnout after the pandemic; and retirement of staff who opted to leave the industry earlier than planned due to the economic downturn.