Content Categories

Airlines face a challenge: they struggle to make a profit and please diverse passenger groups at the same time. Traditional ticket sales work well for basic flights, but fail at upselling upgrades, meals, or eco-options, because legacy systems weren’t built for personalization or sustainability.

When a guest walks into your hotel, they expect a seamless experience. The check-in should be quick, their key should work instantly, and payments should just happen. None of that is possible without the right infrastructure – and most of the time, when it’s working perfectly, no one notices it.

For a long time, luxury in hospitality was defined by an abundance of staff, grand lobbies, imported materials, and elaborate service. On the other hand, sustainability was often viewed as a limitation, implying a need to cut back. But today’s travellers are changing that view. Luxury and sustainability are no longer on opposite sides; they are deeply intertwined with each other.

I must admit, I feel a little bad that I am only now featuring this book on Hospitality Net. Maggie Chen is a friend I have known for many years at EHL Hospitality Business School, and her latest work deserves much more attention. Hospitality Vibes is not just another industry book. It is a heartfelt and deeply researched exploration of what makes our sector truly unique. The insights she shares are, in my view, a must-read for hospitality students and professionals around the globe who want to understand how our industry can evolve with purpose.

The travel industry is on the cusp of a major transformation, and in 2025, it’s critical for vacation companies to understand shifting customers’ expectations. To stay ahead, brands must build deeper, more meaningful relationships with their customers. This significant change is being driven by younger generations — Millennials, Gen Z and Gen Alpha — who are reshaping the way we think about vacation. These generations place a premium on personalization, purpose and authenticity. They want to travel in ways that reflect their values and identities, whether that means taking a wellness retreat in the mountains, going on a cultural immersion tour, or opting for eco-conscious accommodations.

As advisors to upscale and luxury hotels, we’re always first looking holistically as to why a guest is choosing this specific hotel and why they are willing to pay substantially more per night for that experience. This is what we call the ‘reason to visit’ or R2V.

At HITEC Indianapolis, one of the most forward-thinking sessions tackled a topic set to redefine how the hospitality industry engages with its guests: Decentralized Identity, sometimes referred to as Self-Sovereign Identity (SSI). In a world where personalisation and data privacy increasingly go hand in hand, Decentralized Identity offers a radical new approach that empowers travellers to take control of their digital identities while enabling hotels, airlines, and travel providers to deliver seamless, secure, and highly personalised experiences.

The world economy continues to serve up dishes we would all prefer to send back. Marriott CEO Anthony Capuano told Skift recently that booking windows are now typically “sub-three weeks,” meaning under 21 days. This reflects the ongoing popularity of last-minute bookings and may indicate an even tighter window than that experienced during the post-pandemic period.

One tool that revenue managers and commercial strategists at larger hotels and chains have long relied on are stay restrictions. When operating on your own or with a small team, however, implementing these strategies can feel overly complex, time-consuming or perhaps too trivial to even think about.

When the phone’s ringing off the hook and bookings are pouring in, revenue management feels like a joy ride. But what happens when things don’t go as planned? Flash floods, runaway inflation, or a sudden shift in the weather…