Revenue Management & Channel Opt

Housekeeping has long been considered the backbone of hotel operations, but until recently, it was also the department most resistant to technological innovation. From paper checklists to walkie-talkies, hotel housekeeping has largely relied on manual, error-prone systems.

I bet you didn’t get into hospitality to chase spreadsheets. And yet, for years, I watched talented revenue managers, finance analysts and operations leaders spend hours each day on tasks so repetitive, so mind-numbing, they barely required human thought.

The global foodservice sector enters 2026 facing a convergence of pressures and unprecedented opportunity.

Talking about luxury in Monte Carlo involves more than just listing iconic hotels or mentioning astronomical rates. Over more than a century, the Principality has developed a very particular way of understanding hospitality: a precise blend of tradition, theatricality, aesthetics, and narrative. Hotels are not just places to sleep or be waited on, they are stories. Stories told through marble, staircases, silent lobbies, and almost choreographed gestures of service. And among these stories, three hotels occupy a central place in the construction of the myth of European luxury: the Hôtel de Paris, the Hôtel Hermitage, and the Metropole.

Hospitality development has always been a bit riskier typology and high-stakes endeavor, but the past year has underscored just how volatile the economics of design and construction have become.

What does it take for a family to afford a week away? Today, Eurostat estimates that for more than one in four Europeans the answer is that they can’t. Rising prices and tighter household budgets mean that millions are being priced out of the chance to travel — even though travel has never mattered more for connection, culture, and moments of rest and renewal.

Holiday shoppers are preparing to spend more this season, but there’s a catch. Accenture’s 19th Annual Holiday Shopping Survey reveals that much of this increased spending reflects higher prices, not higher confidence. The result is a stressed-out shopper base struggling to make every penny count while drowning in a sea of confusing offers and promotions. These consumer behaviors and the rise of AI-driven solutions offer important insights not just for retailers, but for travel and tourism professionals navigating similar challenges in their own industry.

The bold truth: Modern sales leadership isn’t about obedience—it’s about rewriting the playbook to unlock unstoppable growth.

There’s a new 3-letter acronym circling the hotel tech sphere (yay): MCP. And before you yawn hit delete, this one might actually be useful.

For decades, hotel performance was judged by a narrow set of numbers – namely, occupancy, ADR and RevPAR. The room was the unit of revenue, and guests were measured in heads and beds. But that model no longer fits the way people travel, stay and connect.