F&B, M&E, Ancillary Revenue

Hotel managers have a significant opportunity to improve their working relationships with meeting planners, ensuring smoother events and driving repeat bookings. By adopting a partnership approach, hotels can move beyond simply providing space to becoming indispensable collaborators. This guide details the 5 C’s of Partnership: satisfying meeting planner needs through Customization, Communication, Collaboration, Consistency, and Check-in.

In a market flooded with promises, awards and endless vendor emails, one signal still cuts through the noise: what other hoteliers actually say.

What if a hotel operated less like a hotel, and more like software?

Another vibrant edition of FITUR has come to a close, and 2026 may well be remembered as a milestone year for the hospitality sector. Over just three days at Madrid’s IFEMA convention center, FITUR 2026 welcomed more than 255,000 visitors, confirming its role as a global nexus for tourism and innovation.

In an industry focused on amenities, scaling down can be shockingly innovative. Especially when you remove almost everything and get the basics exactly right.

It’s been the recent talk of the industry. We’ve been sensing it for a while, and now it’s getting clearer: AI is slowly but surely disrupting online travel discovery, search and possibly booking. Markus Busch recently broke this down in one of the better hotel industry pieces I’ve read lately. And Thomas Reiner has an excellent take as well. Here’s my take (which is a slightly more detailed version of the post I shared).

If you run an independent hotel or B&B, you know what it means to wear too many hats.

There was a time when continuity in hospitality lived in people.

For most hoteliers, seasonality means fluctuating demand and shifting rates. For Arctic SnowHotel & Glass Igloos in Finnish Lapland, seasonality defines the business. The team rebuilds an entire hotel from snow and ice every winter, only for it to melt away again in spring.

The complexity introduced by digital platforms, cloud, and digitised systems, isn’t a sign of failure or lack of planning. It comes down to how platforms have struggled to keep pace with the speed at which business operations are changing. The converging forces of AI disruption, the volatility of global economies, geopolitical shifts and increased pressures on the regulatory and environmental fronts are forcing companies into a state of continuous reinvention. Over the past two years, enterprise leaders aren’t asking whether cloud and AI matter, but rather what they can implement that will reduce friction across the business while still keeping it ahead.