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Hospitality in Saudi Arabia: Built by People, Shaped by Vision

In the lead up to the Future Hospitality Summit Saudi Arabia 2025 next month, we asked several industry partners about the opportunities they see for the hospitaliy industry in the Kingdom of Saudi Arabia in 2025 and beyond.

Five Words Customers Love

So you don’t have to … These five words are powerful, and whether or not customers realize it, they love them.

10 Questions Hoteliers Are Asking About Social Media (And Answers!)

“You need to be on social media!” Hoteliers hear it all the time. And while most know this by now, it’s easier said than done. The time, creativity, and strategy required to create a cohesive and consistent social media presence can be overwhelming, especially if your top priority is running a hotel.

The Rise of Longevity-Focused Hospitality: Redefining Luxury in the Age of Wellness Tourism

As global wellness tourism nears the staggering $1 trillion mark, a powerful transformation is reshaping the luxury and lifestyle hospitality sectors. No longer confined to indulgence or relaxation alone, luxury travel today increasingly centers around health optimization, life extension, and holistic well-being.

From "Gig" to "Glitch" Economy: Hospitality’s New Battle Against AI Hallucinations

Last week, a client contacted me in visible perplexity: "We received a booking for a two-bedroom suite that does not exist." There was no record to corroborate this reservation: no website transaction, OTA listing, or direct inquiry. The source was eventually traced to an obscure AI-driven booking platform, whose name we withhold for professional discretion, which had fabricated an entirely plausible yet wholly fictional description of the property. The guest arrived altogether convinced. The staff? Utterly baffled...

Hotel Website Design & Usability Non-Negotiables

Your hotel website is a crucial pillar of your revenue and profitability. Whether you stay independent or have a hotel brand powering your distribution, a dedicated website is always the best investment you can make in securing a revenue future for your asset.

Hotel Market Beat 2024 H2 - CEE

Investment Activity

Labor Compliance Isn’t a Burden—It’s Your Competitive Edge

Most hoteliers think of labor compliance as a necessary evil—a set of rules they must follow to avoid fines and lawsuits. But the reality is this: compliance isn’t just about avoiding penalties—it’s about protecting profitability, improving workforce efficiency, and delivering a better guest experience.

Global Instability, Booking Trends and How Hoteliers Can Stay Ahead

Behind the reassuring headlines of strong bookings and stable occupancy rates, a deeper story is unfolding. Shifting traveler behavior, rising domestic demand and a growing need for adaptability in the face of political and economic uncertainty.

Why Centralized Training and Onboarding Are Essential for Maximizing PMS Technology

Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist. For independent operators, the best way to stay competitive is to invest in the right technology and ensure teams are trained to use it effectively. By centralizing hotel operations under an all-in-one PMS, hoteliers can simplify workflows, enhance service quality, and make onboarding more intuitive.

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